Workforce Management Program Manager

Company: VirtualVocations
Location: Saint Petersburg
Posted on: October 24, 2024

Job Description:

A company is looking for a Workforce Management Program Manager.

Key Responsibilities

Ensure 24/7/365 coverage by building and optimizing staff schedules
Establish staffing requirements and forecast for support roles and emerging teams
Analyze data to identify trends, improve coverage, and produce detailed reporting on support gaps

Required Qualifications

Strong knowledge of workforce management systems and processes
Proven experience in a senior workforce management role
Proficiency in building efficient and flexible schedules
Experience in forecasting staffing requirements for multiple support roles
Familiarity with best practices in a multichannel setup

Keywords: VirtualVocations, Greater Carrollwood , Workforce Management Program Manager, Executive , Saint Petersburg, Florida

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