IVR Conversational Designer

Company: VirtualVocations
Location: Saint Petersburg
Posted on: October 8, 2024

Job Description:

A company is looking for an IVR Conversational Designer II to improve interactive voice response and chat dialog systems.

Key Responsibilities

Design and document user journeys and content for contact center technologies
Facilitate co-design workshops with stakeholders and apply human-centered design principles
Monitor and analyze IVR and chat usage to recommend content updates and features

Required Qualifications

Bachelor's degree in a quantitative or business field
2-4 years of related experience or equivalent knowledge and skills
3+ years of experience with user experience and design tools such as Figma and Microsoft Visio
Portfolio or case study demonstrating design skills and process is preferred

Keywords: VirtualVocations, Greater Carrollwood , IVR Conversational Designer, Other , Saint Petersburg, Florida

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